Skip to content
Stamina
EN How it works

Account security

Your account, yours alone

How to get back in, what to do if the code doesn't arrive and what to do if something looks off.

You forgot your password

  • In the app, tap “I already have an account” and then “Forgot your password?”.
  • Enter your email: we send you a 6-character code.
  • The code is valid for 15 minutes and allows 5 attempts. After that, ask for a new one.
  • Choose a new password: 10 characters, one uppercase letter and one number.

The code doesn't arrive

  • Check Spam or Promotions.
  • Make sure your email is spelled correctly.
  • Wait a minute before asking for another one: the button turns back on by itself.
  • If it still doesn't arrive, check the service status or email us.

Change your password

  • While signed in: Settings › Change password.
  • We send a code to your email to confirm it's you.
  • When you're done, you can sign out on your other devices.
  • If you sign in with Google or Apple, you can create a password right there.

The new sign-in email

  • When someone signs in to your account from a new device, we let you know by email.
  • It shows the approximate device, city and country.
  • If it was you, there's nothing to do. If not, change your password.

Think someone got into your account?

Change your password from Settings and, when you're done, choose to sign out on your other devices. If you can't sign in anymore, use “Forgot your password?” and email us with the subject “Security”.

Let us know